Shipping policy

Shipping Policy

Thank you for shopping with V. CLOUDS COFFEE – GIA LAI.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time
International shipping typically takes 7–15 business days, depending on your location and customs clearance.

Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Tracking
A tracking number will be provided once your order is shipped so you can monitor delivery.

Customs, Duties and Taxes
Customers are responsible for any customs fees, import duties, or taxes that may apply in their country. These charges are not included in the product price or shipping cost.

Delays
Shipping times may be affected by factors beyond our control such as customs delays, weather conditions, or carrier issues.

Lost or Delayed Packages
If your package is significantly delayed or lost, please contact us at vcloudscoffeegialai@gmail.com and we will assist you promptly.

Freshness Notice
Our coffee is freshly packed and sealed to maintain quality. Minor changes in aroma may occur during international shipping.